Rude, obnoxious, defensive, demanding, and arrogant. Ever notice how difficult people and conflict can be in your life? In the video "From Chaos to Calm," Dr. Crawford explains the underlying causes of conflict; how simple disagreements can so quickly turn into a vicious cycle; how you can tap into the internal motivation of difficult people so they hear what you have to say as valuable information; how to deal with conflict more proactively; and how to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside.
To register: http://bscintra.buffalostate.edu/registration/classdetails.asp?class=3721
