Conflict is something we live with every day. We face it on our morning commute before we start our work day. It is present in most of our interpersonal interactions. Sometimes we are aware of it and other times we barely notice that it’s there. Each of us also has a unique response to conflict that has been shaped by our life experiences. Some of us prefer to face conflict directly when it arises and others chose to avoid it along with the emotional stress that it often brings.
This program will examine the critical role that conflict plays in leadership. We will explore the social aspect of conflict as a key dimension of organizational climate that is heavily influenced by leadership behavior. We will focus on the variety of styles of responding to conflict and assess our individual preferences using the Thomas-Kilman Conflict Mode Instrument. We will also identify ways that leaders can become more mindful about the choices we make in conflict situations and how they impact those around us.
Using a variety of interactive methods, including case studies and experiential exercises, participants will gain a better understanding of their own strengths and weaknesses in managing conflict and identify areas of skill development that will allow them to be more versatile in their responses to conflict in the workplace.
Registration is free for SUNY Buffalo State employees. Cost for non-SUNY Buffalo State employees for each workshop is $750. Price includes all conference materials, assessments, parking, lunch, and refreshments. Because of the interactive nature of this program, registration is limited to the first 20 participants.
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