Professional development opportunity: “Design Thinking for Improving Services, A Crash Course,” presented by Melissa Miszkiewicz, Director, RITE Strategic Partnerships.
Do you have a service or process that needs improvement? Try putting it through the Design Thinking framework. Design Thinking is not product focused, it is people focused, and it puts the needs of those being served at the center of thinking. The Design Thinking framework is a solution-oriented approach to service design that requires tuning in to the user, understanding user needs, and current challenges. As a result of this hands-on workshop participants will be able to:
An individual’s capability to effectively implement Design Thinking is dependent upon their ability to listen and empathize with the user, which can be a skill cultivated through Emotional and Social Intelligence development. For those interested in the Design Thinking workshop, it is highly recommended to first attend the “Strengthening Leadership through Emotional and Social Intelligence” workshop on Wednesday, September 26, from 9:00 to 11:00 a.m.
Light snacks will be provided. Please register through the Workshop Registration System.
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